VONHOF, Cornelia; HAAS-BETZWIESER, Eva. A customer journey: With process management on the way to customer orientation : Congress Report Hands-on Lab at the Library Congress 2022 in Leipzig. o-bib. Das offene Bibliotheksjournal / Herausgeber VDB, [S. l.], v. 9, n. 4, p. 1–8, 2022. DOI: 10.5282/o-bib/5848. Disponível em: https://o-bib-ojs3test.ub.uni-muenchen.de/index.php/bib/article/view/5848. Acesso em: 12 aug. 2025.