A customer journey: With process management on the way to customer orientation

Congress Report Hands-on Lab at the Library Congress 2022 in Leipzig

Authors

  • Cornelia Vonhof Hochschule der Medien Stuttgart
  • Eva Haas-Betzwieser Staatsbibliothek zu Berlin - Preußischer Kulturbesitz

DOI:

https://doi.org/10.5282/o-bib/5848

Keywords:

Service Blueprint, Customer Journey Mapping, Process Management, Customer Orientation, Service Design

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Published

2022-11-08

Issue

Vol. 9 No. 4 (2022)

Section

Reports about a conference

License

Copyright (c) 2022 Cornelia Vonhof, Eva Haas-Betzwieser

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

A customer journey: With process management on the way to customer orientation : Congress Report Hands-on Lab at the Library Congress 2022 in Leipzig. (2022). O-Bib. Das Offene Bibliotheksjournal Herausgeber VDB, 9(4), 1-8. https://doi.org/10.5282/o-bib/5848